We're Here to Help Your Store Grow
Have questions about setting up your shop QR code, sending offers, or billing? Reach out to our dedicated support team.
Email Support Desk
Send your questions, feature feedback, or technical queries.
Official Support Email
supportugrahak@gmail.comEntity Information
Platform: Ugrahak SaaS
Operating Entity: Ugrahak
Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Common Support Requests & Instructions
Shop QR Code & Scratch Card Setup
Need help downloading high-resolution QR codes for counter stands or configuring scratch cards for new customers? Include your Shop Name and registered phone number in your message.
Billing, Invoices & Plan Upgrades
For questions regarding monthly plans (Starter, Growth, Pro), invoice copies, duplicate payments, or cancellation, please email with your Registered Email and recent Transaction ID.
Account or Customer Data Deletion
To request permanent deletion of your business account or customer phone records, write to our support desk with the subject line "Data Deletion Request". Requests are fulfilled within 30 days.
Frequently Asked Questions
Quick answers to common questions asked by store owners.
Do I need to buy special barcode hardware?
No! Ugrahak runs entirely on standard smartphones. You simply print your shop QR code from your dashboard and place it at your billing counter.
How do customers receive my offers?
When customers scan your QR and allow offers, they receive instant alerts directly on their phone screen when you click "Send Offer".
Can other shops see my customer list?
Never. Your customer list is private and only accessible to your business. Only you have access to your customer list and visits.
How do Ugrahak subscription plans work?
Ugrahak offers a permanent Free plan (₹0/mo) for up to 100 customers and 100 monthly offer recipients. As your shop grows, upgrade easily to Starter (₹999/mo, 1,500 customers), Growth (₹2,999/mo, 5,000 customers), or Pro (₹6,999/mo, 10,000 customers).