Refund & Cancellation Policy
Last Updated: September 23, 2026 • Applicable to All Paid Ugrahak Subscriptions
1Monthly Subscriptions & Billing
Ugrahak provides a permanent Free plan alongside paid monthly subscription tiers (Starter, Growth, and Pro). Upon selecting or upgrading a plan, you have immediate access to generate your counter QR code, configure scratch card rewards, manage customers, and send customer offers within your plan's quota.
2Subscription Cancellation
Merchants may cancel their active monthly subscription at any time directly through the dashboard billing settings or by sending a cancellation request email to our support team.
What happens when you cancel:
- Your subscription will not auto-renew at the end of the current billing cycle.
- You retain uninterrupted access to all paid features until the expiration date of your current prepaid billing period.
- Your existing customer check-in history and QR codes remain preserved safely in your account.
3Plan Upgrades & Downgrades
- Upgrading a Plan: When upgrading to a higher tier (e.g. Starter to Growth or Pro), the upgrade takes effect immediately, granting higher customer limits and additional weekly offer allowances.
- Downgrading a Plan: Plan downgrades take effect at the start of the next billing cycle. Existing customer records are preserved, but active weekly offer sending quotas will adjust to the lower tier.
4Payment Failures & Grace Period
If an automatic monthly recurring payment fails, we provide a 3-day grace period during which our billing system will attempt retry notifications. Your store QR codes and check-in flow will continue functioning during the grace period to avoid disruption at your store counter.
5Duplicate & Erroneous Transactions
In the rare event that your account is charged more than once for the same billing cycle due to a payment gateway timeout or bank glitch, we will provide a 100% full refund of the duplicate amount immediately upon verification.
6Refund Eligibility & Scope
Because Ugrahak is a digital cloud SaaS platform with immediate feature provisioning, monthly subscription fees are generally non-refundable once a billing cycle has started, except under the following specific circumstances:
- Verified technical platform outage on our servers exceeding 72 continuous hours.
- Billing system errors resulting in incorrect plan charges.
- Duplicate transactions charged for the same subscription month.
- Change of mind after actively sending offers during the month.
- Failure of end-customer hardware or customer refusal to scan QR codes in store.
- Account termination resulting from spamming or violation of platform Terms.
Refund Processing Timeline
Once an eligible refund request is reviewed and approved by our support team, the refund is initiated through our payment gateway. Funds are credited back to your original source payment method (UPI, Debit Card, Credit Card, or Net Banking) within 5 to 7 business days, subject to standard Indian banking settlement timelines.
How to Submit a Refund or Billing Request
To request assistance with cancellations, invoice adjustments, or refunds, please email our billing desk with the following details:
• Registered Business Email: The email associated with your login.
• Shop Name & Phone: Your registered business details.
• Payment / Transaction ID: From your invoice receipt.
• Send to: supportugrahak@gmail.com